Free In-Store Pickup On All Items | Free Shipping On Orders $100+
Online Order Processing
Online Orders for shipping are processed Monday - Friday. Orders placed after 3pm on Friday will be processed Monday morning. If you need your items sooner, please call the shop to see if the item you need is available and we will do our best to accommodate.
Vendor Freight & Assembly Charges
Due to increased shipping costs charged to us by SE and Retrospec, we will be including an additional fee in our MSRP for those brands. All SE bikes will now include a $55 vendor freight fee. All single speed Retrospec bikes will include a $30 assembly fee. All geared retrospec bikes will include a $50 assembly fee.
Hitch car racks- All of our Hitch car racks can be expertly assembled by our staff for an additional $20. You can also choose to take the rack in the box and build it yourself.
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.
In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.
|Order Amount||Standard Shipping||In-Store Pickup|
|$100 or more||Free*||Free|
*Please note that some items may be subject to additional shipping and handling charges because of size or weight such as car racks, bikes, trailers, and trainers.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 14 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition or that are defective. Merchandise returned that appears used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.
- Time: 14 days from time of in store purchase to return an item. 14 days from the date received from an online purchase which is shipped.
- Method of refund: Refund will be made to the same form of payment used for the initial purchase.
- Product condition: Item must be new it in like new condition. We do not return bicycle once they have been used. We do not return car racks once they have been used. No exceptions.
- Refund contact info: Please mail us at firstname.lastname@example.org or visit us at the location you purchased the item. You can find store hours, addresses and phone numbers on our Store Locator page.
- Charges: Customer is responsible for return shipping. If its returned in the 14 day return period there is no restocking fee.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!